// traveler support

Nobody needs a travel advisor—
until they really, really do

Travel goes wrong sometimes. When it does, a real Christopherson advisor is ready by phone, chat, text, or email, whenever your travelers need one.
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Real people, ready the moment 
your travelers reach out

Pick a channel, any channel

Phone, in-app chat, text, or email, your travelers reach a real advisor — not a chatbot — around the clock. Chat connects to a live person who can rebook a flight or start a new trip without leaving the app. However they want to reach out, someone’s there to help.

Pick a channel, any channel

Pick a channel, any channel

Pick a channel, any channel

Phone, in-app chat, text, or email, your travelers reach a real advisor — not a chatbot — around the clock. Chat connects to a live person who can rebook a flight or start a new trip without leaving the app. However they want to reach out, someone’s there to help.

Our advisors already know the details

When your travelers reach out, the advisor sees the whole picture: their trip, their preferences, their company’s travel policy, and their history. So there’s no spelling out a confirmation number or re-explaining what went wrong from the beginning.

Our advisors already know the details

Our advisors already know the details

Our advisors already know the details

When your travelers reach out, the advisor sees the whole picture: their trip, their preferences, their company’s travel policy, and their history. So there’s no spelling out a confirmation number or re-explaining what went wrong from the beginning.
24/7/365
Advisor availability
20+ years
average advisor industry experience
80/20
80% of calls answered in 20 seconds
97%
client retention rate

Built for complexity

Moving 40 people to the same city for a sales kickoff, running an incentive trip your top performers remember for years, or coordinating a multi-day meeting is a different kind of work. Our advisors handle complex routing, group air, and last-minute changes, and our meetings and incentives team manages the full event, from venue sourcing to onsite execution.

Built for complexity

Built for complexity

Built for complexity

Moving 40 people to the same city for a sales kickoff, running an incentive trip your top performers remember for years, or coordinating a multi-day meeting is a different kind of work. Our advisors handle complex routing, group air, and last-minute changes, and our meetings and incentives team manages the full event, from venue sourcing to onsite execution.

A dedicated team for your most important travelers

Some travelers carry more pressure than others, and their travel has to match. VIP Services gives your executive travelers a dedicated team of advisors who know their preferences by heart, anticipate what they’ll need, and handle the details before anyone has to ask.

A dedicated team for your most important travelers

A dedicated team for your most important travelers

A dedicated team for your most important travelers

Some travelers carry more pressure than others, and their travel has to match. VIP Services gives your executive travelers a dedicated team of advisors who know their preferences by heart, anticipate what they’ll need, and handle the details before anyone has to ask.

Our people aren’t just here for your travelers. Your Christopherson account services team knows your program, watches how it’s performing, and looks for cost saving opportunities.

The next time something goes wrong, a real person will be there

See how Andavo connects your travelers to experienced advisors, by phone, chat, text, or email, who already know the trip before they answer.
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Frequently asked questions

When my flight cancels at night, who actually helps — a person or a bot?

A real, experienced advisor. Whether your traveler calls, chats in the app, texts, or emails, they reach a person who can actually fix the problem, around the clock. No chatbot, no ticket queue.

How do travelers reach support?

Travelers can reach support in four ways, all connecting to a real advisor: phone, in-app chat, text/SMS, and email. Travelers pick whichever suits the moment, and chat, phone, text, and email are all there from inside the Andavo mobile app.

Is in-app chat available 24/7?

Yes. Chat connects travelers to a live advisor (never a chatbot) 24/7/365, and it can do more than answer questions — it can rebook a flight or start a new trip without the traveler leaving the app. Chat is a mobile app feature.

Can advisors handle complex or international travel, not just simple changes?

Yes. Complex multi-city and international itineraries, group and event travel, and real-time rebooking during disruption are exactly where our advisors earn their value — the situations self-service tools aren’t built for. When a trip is disrupted, the advisor works with the traveler to rebook and confirm the new plan together.

Do advisors know my travelers’ preferences, or do they have to re-explain every time?

Advisors start informed.The platform surfaces each traveler’s trip, preferences, company travel policy, and history before the advisor responds, so travelers don’t re-explain a confirmation number or repeat their situation from scratch.

Is there a higher tier for executives?

Yes. VIP Services provides a dedicated team of advisors for an organization’s most important travelers, with premium seat management, luxury hotel advocacy and pre-arrival verification, and private ground transport reconfirmed before travel with day-of driver details. Travelers are enrolled by account-manager designation.

How does VIP enrollment work?

VIP travelers are designated individually by your account manager, rather than enrolled automatically, so the experience stays consistent for everyone in the tier.

Can we use VIP Services for just our executives, without a full travel program?

Yes. VIP Services works as a standalone offering. You can enroll your executive or leadership travelers without implementing a full managed travel program. Your account manager designates the travelers, and the dedicated VIP team handles their travel from there.

Is support better than just using self-service?

It’s not either/or. Self-service is great for a simple booking; our advisors are there for the moments self-service can’t cover — complex trips, disruptions, and travelers who want a human. Travelers use whichever fits the situation.